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We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

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We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

Contact Us | Consumers Energy (4)

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Contact Us | Consumers Energy (5)

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

×

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

Contact Us | Consumers Energy (6)

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Contact Us | Consumers Energy (7)

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

×

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

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Contact Us | Consumers Energy (9)

As of: 9:00 AM, 9/13/24

Our General Information, Business and Landlord Specialists are here to help.

Emergency - 24/7, Call 9-1-1and (800) 477-5050

General - M-F (7 a.m. - 6 p.m.), Call (800) 477-5050

For those who are hard of hearing, call 7-1-1for Telecommunication Relay Services

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General/Residential

Our Michigan-based team of representatives is here to help.

Call 800-477-5050
(M-F, 7 a.m. - 6 p.m.)
Fax 1-800-363-4806

Business

Our dedicated business specialists are ready to assist you.

Call 800-805-0490
(M-F, 8 a.m. - 4:30 p.m.)

Landlord

Manage all the services for all of your properties from one place.

Call 855-477-9027
(M-F, 7 a.m. - 6 p.m.)

Hard of Hearing

Contact Us | Consumers Energy (11)

Hard of Hearing

Call 7-1-1
Telecommunication Relay Service is available to translate to and from TTY/TTD.

Payment Locations

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Locate a payment location near you:

Sort the payment locations by:
Filter by Payment Location or Consumers Energy Office:

Please note, you will be charged a $1.50 fee when using an authorized pay agent.

CLOSED DAILY FOR LUNCH 1-1:30 p.m.
Consumers Energy Offices:
2500 E Cork St, Kalamazoo, MI 49001
2613 E Maumee St, Adrian, MI 49221
2400 Weiss St, Saginaw, MI 48602
4000 Clay Ave Sw, Grand Rapids, MI 49548
530 W Willow St, Lansing, MI 48906
330 Chestnut Cadillac, MI 49601
4600 Coolidge Hwy Royal Oak, MI 48073
3201 E Court St Flint, MI 48506

Property Restoration Contacts

When construction or maintenance done by CE crews or contractors affects your property, our Property Restoration Team is here to address your concern. Contact them to schedule restoration of yards, lawns, driveways, sidewalks and roads affected by our work.

To contact the Property Restoration Team in your area, use this map

To view a PDF of the Property Restoration Map click here.

Contacts:

Groveland, Howell
Phone: 248-433-5603
Email: GrovelandHowellPro@cmsenergy.com

Livonia
Phone: 734-524-6310
Email: POBoxLivoniaProperty@cmsenergy.com

Macomb
Phone: 586-307-3370
Email: POBoxMacombPropertyR@cmsenergy.com

Royal Oak
Phone: 248-433-5667
Email: metropropertyrestoration@cmsenergy.com

Battle Creek, Coldwater, Kalamazoo, Marshall
Phone: 269-968-5755
Email: poboxbckpropertyrestoration@cmsenergy.com

Jackson, Adrian, South Monroe
Phone: 517-768-3650
Email: poboxjxpropertyrestoration@cmsenergy.com

Flint
Phone: 810-760-3525
Email: poboxfltrocprs@cmsenergy.com
Greenville, Muskegon, Ludington, Fremont, Traverse City, Cadillac, Boyne City, Benzonia
Phone: 231-929-6227
Email: poboxprs-nw@cmsenergy.com

Grand Rapids, East Kent, North Kent, Big Rapids
Phone: 855-476-2349
Email: property.restoration.grand.rapids@cmsenergy.com

Alma, Clare, Bay City, Midland, Tawas, West Branch, Saginaw, Bad Axe
Phone: 989-791-5795
Email: sagrocprs@cmsenergy.com

Owosso, Lansing, Hamilton, Hastings
Phone: 517-374-2333
Email: souternpropertyrestoration@cms.com

Additional Contacts

Billing and Payment

Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309

Payment by Phone
Call 800-371-9811

Other Contacts

Education Programs
Email Us
M-F, 8 a.m. - 5 p.m.

Electric Customer Choice/Retail Open Access
Email Us
M-F, 8 a.m. - 4:30 p.m.

Foundation
Call 877-501-4952 or 517-788-0432
Email Us
M-F, 8 a.m. - 6 p.m.

Laboratory Services
Use our Contact Us form or
Call 800-736-4147
M-F, 8 a.m. - 4 p.m.

Natural Gas Choice
Call800-418-2263
M-F, 7 a.m. - 6 p.m.


CAREERS

We’re always looking for great people to join our team. To learn more visit our Careers Page.

MEDIA

Please contact:
Katie Carey 517-740-1739
Brian Wheeler 517-788-2394
Email Us

PURCHASE USED OR SURPLUS EQUIPMENT

Register to Review and Purchase Surplus or Used Equipment

Email us at foundation@cmsenergy.com to Request Donations

INTERNATIONAL

Contact us from outside the United States.
Call 001-1-517-768-3092

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Contact Us | Consumers Energy (2024)

FAQs

How do I dispute Consumers Energy? ›

Contact Consumers Energy at 800-477-5050 to report errors in your eBill or electronic payment transaction(s), or to ask questions about your online account. In the event of a dispute regarding your Consumers Energy online account, you agree to resolve that dispute according to these Terms.

How do I reconnect my Consumers Energy disconnect? ›

You must pay your reconnect total and call us at 800-371-9811 to restore service. A reconnect fee and security deposit may be added. Requests made by 2 p.m. will be reconnected the same day by 10:30 p.m. Requests made after 2 p.m. will be reconnected the next day between 8 a.m. and 4 p.m.

What does consumer Energy provide? ›

At Consumers Energy, we provide electricity and natural gas to help you do those things each day. The energy we produce helps bring wonderful benefits to millions of residents in Michigan. We've been producing energy since 1886, when our founder, W.A. Foote, helped brighten downtown Jackson with city streetlights.

Does Consumers Energy have live chat? ›

Consumers Energy Store Support

Open the blue "Chat" window at the bottom of your browser to be connected with a representative. Ideal for quick questions and order support.

How do I talk to a representative at Consumers Energy? ›

Additional Service Request Options You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices.

How do you resolve consumer disputes? ›

Disputes can often be resolved as a result of the mediation process, but if the parties do not reach a resolution through mediation, the consumer may choose to hire an attorney, and/or file a private legal action to have a court resolve the dispute.

How many days late can you be on a Consumers Energy bill? ›

There is a 2% late payment fee on energy charges that were not paid. Residential customers will be charged when you have unpaid payments due that are six or more days late. Commercial or industrial customers will be charged when you have unpaid payments due that are four or more days late.

How do you turn on electricity after it's been disconnected? ›

For assistance with restarting your utility service, please call us at: 1-800-649-7570. We can walk you through the process, and connect you with someone from the utility who can help. Please be aware that the CPUC regulates privately owned electric, natural gas, telephone, water, and sewer utilities.

How do I get my electric supply back on? ›

If you have a traditional electricity meter

To get your power back once you've topped up, put your payment key into the meter. Your power will come back on automatically. If it doesn't, or there's a message on your meter, please call us right away on 0330 175 9669.

Who owns consumer energy? ›

Consumers Energy is an investor owned utility that provides natural gas and electricity to 6.7 million of Michigan's 10 million residents. It serves customers in all 68 of the state's Lower Peninsula counties. It is the primary subsidiary of CMS Energy.

What is Consumers Energy ranked? ›

Consumers Energy was ranked No. 22 in the nation overall in the ranking, based on a survey of 50,000 Americans working for businesses with at least 1,000 employees.

Who are consumers where do they get their energy from? ›

Living things that have to hunt, gather and eat their food are called consumers. Consumers have to eat to gain energy or they will die. There are four types of consumers: omnivores, carnivores, herbivores and decomposers. Herbivores are living things that only eat plants to get the food and energy they need.

Can Consumers Energy shut off in winter? ›

The Cold Weather Rule does not totally forbid winter disconnection. If a disconnection notice is received the member must act promptly. Members are encouraged to make nominal payments each month to avoid disconnection for non-payment in April when the Cold Weather Rule no long applies.

Does Consumers Energy affect your credit? ›

One of the few instances where your utility and telecom bills—including energy, phone and cable—will affect your credit score is if you miss enough payments that the provider sends your debt to a collection agency or charges off your account, assuming you're not going to pay it.

Is Consumers Energy a good company? ›

About Consumers Energy

Consumers Energy has an average rating of 2.1 from 28 reviews. The rating indicates that most customers are generally dissatisfied.

How do I dispute a utility bill on my credit report? ›

You should dispute with each credit bureau that has the mistake. Explain in writing what you think is wrong, include the credit bureau's dispute form (if they have one), copies of documents that support your dispute, and keep records of everything you send.

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