Zurich Help Point – relax in the event of damage (2024)

Zurich Help Point: relax while your car is being repaired

November 20, 2023

The customers at the Zurich Help Point are in an amazingly good mood. They've all experienced some damage but they don't have to organize the repairs themselves:
Zurich takes care of it – with a lifetime guarantee on the repair work. You also stay mobile during the repairs.

1. How does the Zurich Help Point Principle work?

Report your automobile claim online or call the service number 0800 80 80 80 and make an appointment at one of the 28 Zurich Help Pointsthroughout Switzerland. In an emergency, you can contact us by phone 24/7. On site an expert vehicle inspector will assess your damage and suggest a repair method to you. If you are happy with everything, the automobile will be repaired at one of our 300 partner garages. Until you can pick it up again, you will stay mobile – thanks to a courtesy car or a voucher for a taxi or public transport.

2. How do I benefit when I use the Zurich Help Point?

You don’t need to coordinate your repair yourself, and can leave this job to us. Instead of making appointments or filling in forms, you are already mobile again – e.g. with your free courtesy car.

By the way: For each Zurich Help Point appointment booked online, we plant a tree seedling on the island of Borneo.

3. What will this service cost me?

For you as a Zurich customer or as the victim of an accident with a vehicle insured with Zurich, this service is free. We want to wow you with our service excellence. With our Help Point Plus option, you benefit from more favorable car insurance conditions if you have your vehicle repaired via our network .

4. Will my car be repaired directly at the Zurich Help Point?

No, the repairs are usually carried out at one of our 300 partner garages.

5. I don’t have a Zurich Help Point near me – how far will I have to drive?

Don’t worry, we assess your situation individually online or by phone and put you in touch with a good partner garage near you.

6. I drive an electric car – can I also have this repaired at the Zurich Help Point?

Of course. We work with partner garages who specialize in electric cars.

7. Is the cheapest repair method automatically chosen?

This is not the case: We don't choose the cheapest, but rather the least invasive repair method for the vehicle and the environment. For rock damage, for example, it is often better not to replace the entire windshield. If the windshield is repaired instead of replaced, this has less impact on the car and is more environmentally friendly: Sustainability is an important concern at Zurich.

8. Will I be given an equivalent car as a courtesy vehicle?

Of course. Incidentally, the Zurich Help Point is also set up for special requests. If a customer only drives an automatic or needs a child safety seat, we also make that possible. When you pick it up, your car will be freshly vacuumed, cleaned and disinfected. In addition, we carry out a free safety check. The vehicle expert, for example, provides feedback if he or she notices something is wrong with the position of the headrests or the tire tread.

9. What if I am not satisfied with the repair?

Should you ever be dissatisfied, we will grant you a lifetime guarantee on all repairs via the Zurich Help Point. Having said that, we choose our repair partners carefully and are convinced of their quality: 9 out of 10 Zurich Help Point customers are so satisfied with our services that they would recommend Zurich to their friends and acquaintances.

10. Do I always have to have my car repaired at the Zurich Help Point?

It's up to you. You can, of course, also choose your usualgarage – they may be a Zurich Help Point partner anyway!However, if you chose the Help Point Plus option when taking out your car insurance, you grant permission for your damage to be dealt with via our Zurich Help Point network. You benefit from the excellent service and a reduced premium.

11. How can I reschedule or cancel an existing appointment at the Help Point?

To reschedule or cancel your appointment at the Help Point, please click on the link in your confirmation email or call our claims service team on 0800 80 80 80.

Zurich Help Point – relax in the event of damage (1)

Customer Story: Hanspeter Denzler

Monday morning at the Zurich Help Point in Dietlikon: Hanspeter Denzler is relaxing on the sofa in the foyer. With a steaming cup of coffee in front of him, he looks relaxed and happy. "A rock hit my windshield and damaged it. My car is being repaired on site. I can wait for it and even get a cup o' joe," he says happily.

FAQs

Our standard turnaround time on all aspects of claims processing is 48 hours.

Our long-term strategy

Zurich's ambition is to be the insurer of choice by building meaningful relationships with customers and earning their loyalty. We are successfully simplifying our business and operations, reducing unnecessary complexity to make better use of resources.

We pay claims

We actively seek to pay claims quickly and always have the best outcomes for your business in mind.

How long does it take for beneficiaries to receive life insurance money? Life insurers typically take 14 to 60 days to pay out the death benefit after the beneficiary files the claim. This is because they must verify the policy terms and policyholder's death certificate and confirm who the beneficiaries are.

Operating Profit Rose by 7 Percent

The return improved by 2,2 percentage points to 25,0 percent. Thus, Zurich is on track with its three-year strategic program, which runs until the end of 2025 and targets a return goal of 20 percent. Insurance revenue increased by 6 percent to 21,45 billion dollar.

The contemporary city. Zürich is at the core of a constantly expanding metropolitan area that encompasses parts of central, northern, and eastern Switzerland. It is the industrial, financial, and cultural centre of the country and one of the most cosmopolitan and dynamic Swiss cities.

Farmers Group, Inc. is a wholly owned subsidiary of Swiss-based Zurich Insurance Group. Los Angeles, California, U.S.

Key factors for Zurich Life and Critical Illness Insurance:

Your full cover amount will be paid out immediately if you are on an NHS waiting list for 1 of 7 specified conditions (core cover) or £25,000 for bowel disease surgery (enhanced cover).

Cancellation refunds typically are created and issued by the Office Manager at the dealership where the contract was originally purchased. This process usually takes 4-6 weeks from the date your cancellation request is processed.

In many cases, it takes anywhere from 14 to 60 days for beneficiaries to receive a life insurance payout. But many factors impact this time frame. These include the insurance company's procedures, when the claim is filed, how long the policy was active, the cause of death, and state laws regarding insurance payouts.

Check your claim status by calling us at 1-300-888-622 or writing in to us.